ORDERS
Track Online Order
Buy Gift Cards
Check Gift Card Balance

SHIPPING
Standard - Please allow 4-10 business days
Express - Please allow 2-3 business days
Overnight - Order by 11am PT to receive overnight
Ship To Store -Please allow up to 14 business days

Shipping Rates and Timeframes
International Shipping

RETURNS & EXCHANGES
Returns and Exchanges by Mail
Returns and Exchanges to Store

SIZE & FIT GUIDE
Size Chart

TORRID CREDIT CARD
Apply online
Pay my bill online

TORRID INSIDER
What are the benefits?
Sign up for Torrid Insider

FREQUENTLY ASKED QUESTIONS

How do I find a store near me?

Click here to access our store finder. Just enter your city, state or zip code.

How do I return an item I purchased?

It's easy! Click here for instructions and to view our returns/exchange policy. Torrid must receive all returns and exchanges, including the replacement of missing or damaged items, within 60 days of the purchase date listed on your receipt.

I've forgotten my password, how do I get a new one?
You can click the "I forgot my password" link on the My Account Log In page then enter your E-mail.

What payment types do you accept?
Torrid.com accepts Torrid Credit Card, MasterCard, Visa, Discover, American Express and ATM/debit cards with the Visa or MasterCard logo. You may also pay with a Torrid gift card, PayPal or store credit.

More FAQs

STILL NEED HELP?
Email us

1.866.867.7431 (U.S.)
1.855.847.9444 (Canada)
1.626.603.3190 (International)

CUSTOMER SERVICE PHONE HOURS
Mon - Fri: 6am - 7pm PT
Sat: 7am - 7pm PT
Sun: 7am - 6pm PT

HOLIDAY HOURS
Thanksgiving Day
November 23:
7 am - 5 pm PT
Black Friday
November 24:
6 am - 10 pm PT
Sat., November 25: 7 am - 7 pm PT
Sun, November 26: 7 am - 6 pm PT
Cyber Monday
November 27:
6 am - 10 pm PT