Shipping

FAQs

Q: Where does Torrid ship?TOP OF PAGE A: Torrid.com ships to all 50 states, APO/FPO addresses, U.S. territories and possessions and over 150+ countries. For information on shipping to APO/FPO addresses or on International shipping, click here.

Q: Do you ship to P.O. Boxes?TOP OF PAGE A: No.

Q: Will I be charged shipping if I only purchase a gift card?TOP OF PAGE A: No, if the order contains a gift card only, and is shipping to a U.S address, the shipping fee will be waived. All gift card orders going to U.S address are shipped via ground delivery.

Please note: All gift card orders are shipped via Standard shipping. If you'd like your gift cards sent with faster shipping, there will be an additional fee.

Q: I haven't received my item. Who should I contact?TOP OF PAGE A: All orders are processed Monday through Friday. Orders are not processed or shipped on weekends or holidays. Don't forget to allow 1-2 business days for order processing. If you still think your order is missing, the Torrid.com Customer Service team is available by phone at 1.866.867.7431 or +1.626.709.1188 internationally.

Q: Why doesn't the FexEd or USPS web site recognize the tracking number for an order I placed?TOP OF PAGE A: Once you receive a shipping confirmation email, tracking information may take 1-2 days to update from the time of shipping initiation. Orders shipped via standard shipping are delivered via US Postal Service and can be tracked on Fedex.com or USPS.com.

Q: How will you notify me if there is a problem with my order?TOP OF PAGE A: All order communication is done via email, so it's important that your email address is accurate and current.