- Contact Torrid.com Customer Service to process your exchange.
- Return your original item by filling out the fields in the return form below, including the SKU number, item description, quantity, and reason code for each returned item.
- Pack your return securely, in the original package if possible, and include your completed return form.
- You're responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Torrid is not responsible for lost or damaged packages.
- You will not be reimbursed for your original or return postage.
- You will not receive a refund for your original charge until we receive your returned item.
- You will not be charged to ship your exchange, unless you request upgraded shipping.