How does contactless curbside pickup work?

Once your order is ready at the store, you’ll receive a Ready for Pickup email with instructions on how to get your order. If your store offers Contactless Curbside Pickup, you’ll see a Schedule Curbside Pickup link in your Ready for Pickup email. This will open a new screen to schedule a pickup time. Follow the on-screen instructions to schedule your pickup time. You’ll also see what to bring with you to claim your order, where to park, and how to let us know you’ve arrived so we can bring your order out to you!

How do I know which stores have In-Store Pickup and/or Curbside Pickup?

You can check store hours and pickup options at your local Torrid with the Store Locator. Not all store locations will offer these services. We are rolling out in phases, though, so if they’re not currently offered in your area, check back in the near future.

If my store is open for both Curbside Pickup and In-Store Pickup, how do I choose?

Stores that have both pickup options are open for in-person shopping. When your order is Ready for Pickup, you will receive a notification email with instructions on how to get your items. The choice you make is up to you!

How do I return or exchange something from a Curbside Pickup or In Store Pickup order?

Stores that only offer Curbside Pickup are closed and cannot process returns. If you would like to return any items originally claimed using Curbside Pickup, you can return these purchases by mail or in stores that have reopened. Stores that offer In Store Pickup are open, so they can process returns according to our existing Return Policy. The 90-day return window begins when you are notified that your order is Ready for Pickup. Note that PayPal, Apply Pay, and Google Pay purchases can only be returned by mail and not in stores.

Buy Online, Pick Up In Store

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HERE'S HOW IT WORKS. Shop torrid.com, Find something you love and select Pick up in store today on the product page or in the cart. Check Your Email, We'll email you when your order’s ready. At select stores, you'll have the option to choose no-contact curbside pickup. Walk in or Drive up, To pick up in store, just put on your mask, head inside and ask an associate. For curbside, wait in your car and we'll bring out your order. Easy.

Check hours and pickup options for your local Torrid Store.

FAQs

How does In-Store Pickup work?

Once your order is ready at the store, you’ll receive a Ready for Pickup email with instructions on how to get your order.

Simply come to the store during store hours and let the greeter at the door know that you’re there to pick up your order. Our associates will bring your order to you.

How do I pick up Ship to Store orders?

Just like in-store pickup orders! Once your Ship to Store order has arrived at the store, you’ll receive a Ready for Pickup email with instructions on how to get your order.

Simply come to the store during store hours and let the store associate know that you’re there to pick up your order. Our associates will bring your order to you.

Why are some products not available at my local store?

Our inventory varies from store to store, and we have a wide selection of online exclusives which are not sold in stores. You can also search for specific styles, sizes and colors and place an order to ship to your home or to a store of your choice. If the store is participating in our Curbside Pickup program, you’ll still be able to pick up your Ship to Store shipment with contactless curbside pickup.

Can I cancel or change my order after it is placed?

We know you want to get your order as soon as possible, so once you click “Place Order” we’ve already started processing it. Unfortunately, that means we won’t be able to cancel or change it. Your order will be cancelled automatically if you haven’t picked it up by store close 7 days after you receive your Ready for Pickup email and you will be refunded.

When will my order be ready for pickup?

You will receive a notification email when your order is ready to be picked up. Most orders will be ready for pickup within 4 hours. The email will also include information on pickup hours, what to bring, and steps to take to pick up your order. Both Curbside Pickup and In-Store Pickup are available during store hours.

Who can pick up my order? Can someone else pick it up for me?

You or an alternate pickup person may claim your order as long as your confirmation email (printed or on a mobile device) is shown to a store associate when your order is picked up.

What do I need to bring with me to claim my order?

Bring a valid photo ID or your confirmation email (printed or on your mobile device) to show to a store associate in order to claim your order.

How long will the store hold my order?

We will hold your order at the store for 7 days after you receive the Ready for Pickup notification email. If you or an alternate pickup person cannot pick up the order within 7 days, your order will be cancelled and you will be refunded.

Can I add to my order when I arrive at the store?

What happens if an item is canceled from my order?

We're sorry, but sometimes an item you love isn’t actually in stock when we try to complete your order. If this is the case, we will cancel it from your order and you will not be charged for that item.

What payment types do you accept?

Torrid.com accepts Torrid Credit Card, MasterCard, Visa, Discover, American Express and ATM/debit cards with the Visa or MasterCard logo. You may also pay with a Torrid gift card, PayPal, Klarna or store credit.

When will I be charged for my order?

We’ll pre-authorize your credit card or selected payment method when you complete your order online, but we won’t process the payment until we send the Ready for Pickup email notification. If you decide that you don’t want to pick up your order, your order will be cancelled and you will be refunded after our 7 day holding period. For full refund details please click here.

Can I ship some items in my cart and pick up others?

Yes! When you find something you love you can select Pickup In Store on the product page or in Cart for certain items, and select Ship It for other items in your order. During Checkout, you’ll be able to select ship to home or ship to store for items you’d like to ship.