Once your order is ready at the store, you’ll receive a Ready for Pickup email with instructions on how to get your order.
Simply come to the store during store hours and let the greeter at the door know that you’re there to pick
up your order. Our associates will bring your order to you.
How do I pick up Ship to Store orders?
Just like in-store pickup orders! Once your Ship to Store order has arrived at the store, you’ll receive a Ready for Pickup email with instructions on how to get your order.
Simply come to the store during
store hours and let the store associate know that you’re there to pick up your order. Our associates will bring your order to you.
Why are some products not available at my local store?
Our inventory varies from store to store, and we have a wide selection of online exclusives which are not sold in stores. You can also search for specific styles, sizes and colors and place an order to ship to your home or to a store of
your choice. If the store is participating in our Curbside Pickup program, you’ll still be able to pick up your Ship to Store shipment with contactless curbside pickup.
Can I cancel or change my order after it is placed?
We know you want to get your order as soon as possible, so once you click “Place Order” we’ve already started processing it. Unfortunately, that means we won’t be able to cancel or change it. Your order will be cancelled automatically
if you haven’t picked it up by store close 7 days after you receive your Ready for Pickup email and you will be refunded.
When will my order be ready for pickup?
You will receive a notification email when your order is ready to be picked up. Most orders will be ready for pickup within 4 hours. The email will also include information on pickup hours, what to bring, and steps to take to pick up your
order. Both Curbside Pickup and In-Store Pickup are available during store hours.
Who can pick up my order? Can someone else pick it up for me?
You or an alternate pickup person may claim your order as long as your confirmation email (printed or on a mobile device) is shown to a store associate when your order is picked up.
What do I need to bring with me to claim my order?
Bring a valid photo ID or your confirmation email (printed or on your mobile device) to show to a store associate in order to claim your order.
How long will the store hold my order?
We will hold your order at the store for 7 days after you receive the Ready for Pickup notification email. If you or an alternate pickup person cannot pick up the order within 7 days, your order will be cancelled and you will be refunded.
Can I add to my order when I arrive at the store?
What happens if an item is canceled from my order?
We're sorry, but sometimes an item you love isn’t actually in stock when we try to complete your order. If this is the case, we will cancel it from your order and you will not be charged for that item.
What payment types do you accept?
Torrid.com accepts Torrid Credit Card, MasterCard, Visa, Discover, American Express and ATM/debit cards with the Visa or MasterCard logo. You may also pay with a Torrid gift card, PayPal, Klarna or store credit.
When will I be charged for my order?
We’ll pre-authorize your credit card or selected payment method when you complete your order online, but we won’t process the payment until we send the Ready for Pickup email notification. If you decide that you don’t want to pick up your
order, your order will be cancelled and you will be refunded after our 7 day holding period. For full refund details please click here.
Can I ship some items in my cart and pick up others?
Yes! When you find something you love you can select Pickup In Store on the product page or in Cart for certain items, and select Ship It for other items in your order. During Checkout, you’ll be able to select ship to home or ship to
store for items you’d like to ship.