DIVERSITY & INCLUSION
We are angry, we are saddened, we are distraught and our hearts break for the injustices against the Black community. Black Lives Matter. We are with you and we will fight for you, always.
AN OPEN LETTER FROM OUR CEO, LIZ MUÑOZ
Dear Torrid Community,

Yes, we've been quiet. But we'll say it again, Black Lives Matter. We've been processing in our personal lives the collective grief we're all feeling. We've had deep, difficult discussions with each other and received hard truths from colleagues and thought leaders. Ultimately, we needed this pause to put in place real, concrete actions. Thank you for allowing us this time to listen, learn and course correct.

As the leader of Torrid, it starts with me. I've learned a lot over the last two weeks. I've had some really uncomfortable but productive conversations. I wish I could have summoned up all the right things to say and do. But I didn't. I sincerely apologize to our employees and customers who deserve better.

I want you to know that we've heard you: you want to see action. We do too. And not reactionary action, but true strategic, thoughtful action that can make a real, lasting difference. This fight is not a sprint, but a marathon. And we, as a company, want to drive vital change to uplift Black voices, hear their stories and do our part to put an end to systemic racism. We've taken a good look at ourselves and realized we have fallen short and have to evolve and do more. I want to share our immediate next steps and the ongoing commitments we're making to ensure that Torrid continues to be a brand we can all be proud of.

We are starting with a three-pronged diversity and inclusion strategy focused on the following things:

1. Inside Out – Evolving our company culture from the inside out
2. Community Collaboration – Engaging and involving the community with creative work
3. Philanthropy – Expanding our partnerships with non-profit organizations
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Inside Out

As I always hear, the first step in recovery is admitting you have a problem. We do. That's why we've formed the Diversity and Inclusion (D&I) Committee. This team will drive the changes we want to see in our organization. They have amazing ideas, and I can't wait to implement them.

We are making Unconscious Bias Training required learning, and everyone in our organization will take this course within the coming weeks. Along with that, we're looking into organizations that can drive our learning further through deeper, honest conversations and immersive experiences.

We are committed to attracting and hiring more Black talent and other people of color in all areas of business. In addition, we will ensure that our photo shoots not only include more people of color in front of the camera, but also behind it.

We are putting in place leadership training and mentorships to help develop and support the people of color within our organization.

There is still so much to do, but I wanted to share our first steps. Transformation takes time, but even the longest journey starts with one single step.

Community Collaboration

We will sponsor and collaborate with designers and artists of color on new collections and graphics. We will continue to grow our relationships with influencers in the Black community, as well as develop new partnerships and give a platform to diverse voices and creators through our channels. This is just the beginning.

Philanthropy

We have pledged donations to the NAACP, Black Lives Matter and the ACLU. But one-time donations are not enough. We will ensure Torrid Foundation's efforts expand to include focusing on what matters most to women of color. Our Foundation Board will partner with our D&I Committee to make sure we are aligned on our mission. This is an important step in redefining our charitable work.


Needless to say, so much of this is long past due. We will strive to innovate, listen and implement these new initiatives consistently. We'll continue to have hard conversations and push each other to be better. These are go-forward changes that are being woven into who we are. We will hold ourselves accountable and commit to sharing our progress with you as we drive toward a better future for all of us and work to make sure the mistakes of the past are not repeated.

I want to thank you all for lifting your voices and driving this cause. It is our most vocal customers that make us better, and I am grateful for all of you and for how much you care.

With heartfelt gratitude,
Liz Muñoz
CEO, Torrid
HOW WE MOVE FORWARD
Here is our approach to making Torrid a more diverse, inclusive company we can all continue to be proud of.

INSIDE OUT

Empower – We've formed a new Diversity and Inclusion (D&I) Committee to drive the changes we want to see in our organization.

Educate – We are making Unconscious Bias Training required learning. And we’re looking into organizations that can drive our learning further through deeper, honest conversations and immersive experiences.

Recruit – We are committed to attracting and hiring more Black talent and other people of color in all areas of business.

Develop – We are putting in place leadership training and mentorships to help develop and support the people of color within our organization.

Create – We will ensure that our photo shoots not only include more people of color in front of the camera, but also behind it.

COMMUNITY COLLABORATION

Collaborate – We will collaborate with Black designers and artists along with other people of color on new collections and graphics.

Elevate – We will grow our relationships with influencers in the Black community, as well as develop new partnerships and give a platform to diverse voices and creators through our channels.

PHILANTHROPY

Donate – We have pledged donations to the NAACP, Black Lives Matter and the ACLU. But one-time donations are not enough. We will ensure Torrid Foundation’s efforts expand to include focusing on what matters most to women of color.

Align – We will have our Torrid Foundation Board and our D&I Committee work closely together to align our mission and redefine our charitable work.

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