PAYMENT FAQs
What types of payment do you accept?
Torrid.com accepts Torrid Credit Card, MasterCard, Visa, Discover, American Express and ATM/debit cards with the Visa or MasterCard logo. You may also pay with a Torrid gift card, Klarna, PayPal or store credit.
Why does my bank statement show two entries for the same order? Was I charged twice?
If you pay for your order with a debit card, your bank statement will show two entries at the same time, a pre-authorization and the final sale. The pre-authorization hold will fall off within a couple days, depending on your bank's policies. This hold allows us to verify that funds are available, allowing us to begin processing your order. Your card won't be charged until your order is shipped.
How do I check the balance of my gift card?
To check your balance, visit any Torrid store or call 1.800.605.9417, please have your card number available
Can I use more than one gift card on my purchase?
Yes! To pay for an order with more than one card phone a Torrid Customer Service Representative at 1.866.867.7431. Internationally, please phone +1.626.603.3190
Can I use a Hot Topic gift card?
No. Hot Topic gift cards cannot be used to buy Torrid merchandise.
Do I have to pay tax on my purchase?
Yes. Sales tax is calculated according to the state and county tax laws where the order is being shipped. The tax shown online is only a quote and may differ slightly from the total charged, usually by no more than a few cents.
What is a "Verbal Authorization" and why do you need one for my order to ship?
A brief conversation with a Customer Service Representative is sometimes necessary to verify credit card information. This is known as a "verbal authorization" and it protects cardholders from unauthorized purchases. If you receive an email requesting a verbal authorization, please give us a call at 1.866.867.7431 so we can get your order on its way. Internationally, please phone +1.626.603.3190.
How do I pay with PayPal on Torrid.com?
At checkout, you can select PayPal as a payment option.
Can I split the payment for my order between PayPal and another form of payment?
Sorry, no. If you are using PayPal, you will not be able to use any other form of payment on that order.
What exactly does the recipient receive when I send a Torrid eGift Card?
On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the Torrid eGift Card you created (including the design you selected, your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the Torrid eGift Card. Sometimes, special offers and promotions are listed on the page.
How do I return or exchange something if I have paid with PayPal?
Online orders purchased with PayPal can now be returned to U.S. stores
In-Store Returns: Bring your store receipt or packing slip to your local store and a sales associate will help you process your return. Please note that if you used Klarna, Apple Pay or Google Pay to pay for your purchase on Torrid.com, you cannot return or exchange at a Torrid store. PayPal purchases may only be returned by mail or to U.S. stores.
Returns By Mail: Click here to start your online return process. Torrid must receive all returns and exchanges, including the replacement of missing or damaged items, within 60 days of the purchase date listed on your receipt. Please note, we are unable to receive store purchases by mail.
If I am using PayPal, can I still choose to have it shipped to a different address than my billing address?
You may choose a different shipping address for your order, however, the billing address on your PayPal account must match the billing address on your Torrid.com order. If you choose to use PayPal Express, your billing address will be imported automatically.
Why isn't my PayPal payment going through?
Check to see that the billing addresses for your Torrid.com order and your PayPal account match. If they do, check the rest of your PayPal account information for errors, including your current balance.
Do I have to have a Torrid.com account to use PayPal as a payment?
No, you can use PayPal as a payment option without having an account. However, creating a Torrid.com account allows you to store your billing address, multiple shipping addresses, join our mailing list, check your order status and create a wish list that you can share with friends! And we can contact you if there's a problem with your order. It's quick and easy. Just click here to create your account.
Please note: The billing addresses on your Torrid.com and PayPal accounts must match for your order to be processed when you are paying with PayPal.
Can I use PayPal at my local Torrid store?
Sorry, no. PayPal is only available for Torrid.com purchases.
Can I return an item purchased online to a Torrid store if I paid for it with a Military Star Card?
No. Purchases paid by Military Star Cards can only be returned to Torrid.com directly. Please contact Customer Service at 1.866.867.7431 to return/exchange your item(s) or by mail.
Can I pay with PayPal over the phone?
No, PayPal can only be accessed online, at checkout.
Can I add items to my PayPal order once I submit it?
Sorry, you cannot add items or make changes once you submit your PayPal order. Please contact Torrid Customer Service if you have any questions about your order.
I live outside of the United States, can I use PayPal on my international order?
No, we do not accept PayPal on International Orders at this time.
