HOW CAN WE HELP
HOW CAN WE HELP
United States: 1.866.867.7431 International: 1.626.603.3190
Mon - Fri: 6am - 7pm PT | Sat: 7am - 7pm PT | Sun: 7am - 6pm PT
- All clearance items purchased on Torrid.com are final sales and cannot be exchanged or returned.
- Merchandise cannot be returned if washed or worn and must be in original packaging.
- For hygiene reasons, we don’t accept exchanges or returns of earrings, cosmetics, lingerie sets, panties, tights or similar intimate items. These items are final sale and cannot be returned for exchange, credit or refund.
- Bras and bralettes may be returned or exchanged with tags attached and no visible signs of wear.
- Exchanges/returns must be initiated within 60 days of the purchase date listed on the front of this receipt. Torrid items sell quickly, so contact us as soon as possible to make exchanges.
- Allow 2-4 weeks for processing exchanges/returns.
- You're responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked.
- Torrid is not responsible for lost or damaged packages.
- You will not be reimbursed for your return postage
- Merchandise purchased with a credit card or gift card can be exchanged or returned at your local Torrid store if you have the receipt.
- If you purchased through a third party, your exchange or return can only be made by mail. Please contact Customer Service for further instructions.
- Sorry, we're unable to process third party returns within our stores.
- You will not receive a refund for your original charge until we receive your returned item.
- Gift Card Returns: No cancellations or refunds on the purchase of a gift card (final sale).
- eGift Card Returns: Cancellation refunds can be requested on the purchase of an eGift card scheduled for a future delivery date. Please contact CashStar Customer Support for a refund. By Phone: (855) 631–4658 (8am–8pm Eastern Time, daily) or by Email: torrid.cashstar.com/about/customer_support/contact.
Please contact Torrid.com Customer Service to process your exchange.
- Please note: Clearance items cannot be returned. They are final sale.
- Remove any existing labels on the box and address the package to:
18305 San Jose Ave
City of Industry, CA 91748
- We will refund your purchase amount to the original method of payment, such as the credit card used for the order.
- You will not be reimbursed for your original or return postage.
- The refund will not be processed for your original charge until we receive your returned item(s).
- Bring your packing slip/receipt.
- Let the associate know you would like to return or exchange the item
- If the item was a gift, please tell the sales associate.
- Be sure to have your receipt/packing slip ready