HOW CAN WE HELP
United States: 1.866.867.7431 International: 1.626.603.3190
Mon - Fri: 6am - 7pm PT | Sat: 7am - 7pm PT | Sun: 7am - 6pm PT
- Initiate your return within 90 days of the purchase date on your receipt or packing slip.
- If you want to replace an item in a different size or color, we recommend processing a purchase quickly as items do sell out.
- Damaged or missing items? Contact Customer Service for assistance.
- Note that PayPal, Apple Pay, and Google Pay purchases can only be returned by mail and not in stores.
- Note that Buy Online Pickup In Store purchases can only be returned in stores.
Temporary Return Policy
If you need to ship your return by mail, please note: we’ve adopted new practices to protect our employees and processing online returns is delayed up to 4 weeks. Our online return policy is temporarily adjusted to 90 days from the purchase date for all existing and new orders.
What's Not Returnable?
- Items not purchased at Torrid.com or a Torrid Store (e.g., a third-party reseller, an auction site, etc.).
- Items without a Torrid Store receipt or a Torrid packing slip.
- Items with removed tags or items missing their original packaging (e.g., shoe boxes).
- Clearance items or items marked as “Final Sale”.
- For hygienic reasons, these items are “Final Sale”:
- Washed or worn items
- Accessories: earrings and cosmetics
- Intimates: panties and lingerie sets
- Clothing: tights
- Other similar intimate items
- Gift Card Returns: No cancellations or refunds on the purchase of a gift card (final sale).
- eGift Card Returns: Cancellation refunds can be requested on the purchase of an eGift card scheduled for a future delivery date. Please contact CashStar Customer Support for a refund. By Phone: (855) 631–4658 (8am–8pm Eastern Time, daily) or by Email: torrid.cashstar.com/about/customer_support/contact.
Return By Mail
VIP members from within the 48 contiguous states get FREE returns. VIP members outside the 48 contiguous states, AK, HI, PR and all other US territories will get a $20 reward credited to their account.
Return To A Store
2. TAKE ITEM(S) TO THE STORE
- Bring your store receipt or packing slip along with your items to your local store.
- Our Store Associates will help you process your return immediately.