HOW CAN WE HELP

HOW CAN WE HELP

United States: 1.866.867.7431 International: 1.626.603.3190

Mon - Fri: 6am - 7pm PT   |   Sat: 7am - 7pm PT   |   Sun: 7am - 6pm PT

We hope you love what you've ordered, but if there's an issue or you're not 100% satisfied, return your item(s) to the nearest Torrid store or by mail.
Extended Holiday Return Policy
Holiday purchases made from November 1st, 2018 - December 3rd, 2018 can be returned for a refund until January 31st, 2019 with original receipt only. Merchandise must qualify for a refund under the existing return policy.
Returns Policy
  • All clearance items purchased on Torrid.com are final sales and cannot be exchanged or returned.
  • Merchandise cannot be returned if washed or worn and must be in original packaging.
  • For hygiene reasons, we don’t accept exchanges or returns of earrings, cosmetics, lingerie sets, panties, tights or similar intimate items. These items are final sale and cannot be returned for exchange, credit or refund.
  • Bras and bralettes may be returned or exchanged with tags attached and no visible signs of wear.
  • Exchanges/returns must be initiated within 60 days of the purchase date listed on the front of this receipt. Torrid items sell quickly, so contact us as soon as possible to make exchanges.
  • Allow 2-4 weeks for processing exchanges/returns.
  • You're responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked.
  • Torrid is not responsible for lost or damaged packages.
  • You will not be reimbursed for your return postage
  • Merchandise purchased with a credit card or gift card can be exchanged or returned at your local Torrid store if you have the receipt.
  • If you purchased through a third party, your exchange or return can only be made by mail. Please contact Customer Service for further instructions.
  • Sorry, we're unable to process third party returns within our stores.
  • You will not receive a refund for your original charge until we receive your returned item.
Exchange Policy (U.S. & International)
If you're unable to exchange your item(s) purchased online at a Torrid store, you can easily exchange with us.
Please contact Torrid.com Customer Service to process your exchange.
1.866.867.7431 (U.S.)
1.855.847.9444 (Canada)
1.626.603.3190 (International) 
Return By Mail
1
TELL US ABOUT YOUR RETURN
- Fill out the Self-Serve Return Form and print when complete.
- Please note: Clearance items cannot be returned. They are final sale.
2
PREPARE YOUR PACKAGE
- Pack your return item(s) securely with your completed return form (in the original package, if possible).
- Remove any existing labels on the box and address the package to:

TORRID RETURNS
18305 San Jose Ave
City of Industry, CA 91748

3
SHIP IT
- Take your package to your preferred shipping carrier and method. We recommend using one that can be insured and tracked.
4
RETURN PROCESSED
- Please allow 2-4 weeks for processing returns.
- We will refund your purchase amount to the original method of payment, such as the credit card used for the order.
- You will not be reimbursed for your original or return postage.
- The refund will not be processed for your original charge until we receive your returned item(s).
Return To Store
1
FIND A STORE
2
TAKE ITEM(S) TO THE STORE
- Bring your item(s) with you to the store.
- Bring your packing slip/receipt.
3
SPEAK TO ASSOCIATE

- Let the associate know you would like to return or exchange the item
- If the item was a gift, please tell the sales associate.
- Be sure to have your receipt/packing slip ready