We hope you love what you've ordered, but if there's an issue or you're not 100% satisfied, return your item(s) to the nearest Torrid store or by mail.
Have more questions? Review our Return and Exchange Policy.
Have more questions? Review our Return and Exchange Policy.
Return By Mail
1
TELL US ABOUT YOUR RETURN
- Fill out the Self-Serve Return Form and print when complete.
- Please note: Clearance items cannot be returned. They are final sale.
- Please note: Clearance items cannot be returned. They are final sale.
2
PREPARE YOUR PACKAGE
- Pack your return item(s) securely, in the original package, if possible.
- Include your completed return form and place the return label on the package
- Include your completed return form and place the return label on the package
3
SHIP IT
- Take your package to your preferred shipping carrier and method. We recommend using one that can be insured and tracked.
4
RETURN PROCESSED
- Please allow 2-4 weeks for processing returns.
- We will refund your purchase amount to the original method of payment, such as the credit card used for the order.
- You will not be reimbursed for your original or return postage.
- The refund will not be processed for your original charge until we receive your returned item(s).
- We will refund your purchase amount to the original method of payment, such as the credit card used for the order.
- You will not be reimbursed for your original or return postage.
- The refund will not be processed for your original charge until we receive your returned item(s).
Return To Store
1
FIND A STORE
2
TAKE ITEM(S) TO THE STORE
- Bring your item(s) with you to the store.
- Bring your packing slip/receipt.
- Bring your packing slip/receipt.
3
SPEAK TO ASSOCIATE
- Let the associate know you would like to return or exchange the item
-
If the item was a gift, please tell the sales associate.
- Be sure to have your receipt/packing slip ready
