HOW CAN WE HELP

United States: 1.866.867.7431 International: 1.626.603.3190
Mon - Fri: 6am - 7pm PT   |   Sat: 7am - 7pm PT   |   Sun: 7am - 6pm PT

Email Us

Order Status & History


How to Track Your Order

You will need to provide:
  • Order Number
  • Email Address

Don't have your order number?
  1. Log in to your account
  2. Click "Orders"
  3. Click "View Details" for the order you want to track
  4. Click the tracking number for any item with the status “Shipped”
  5. Note: items still pending shipment do not have tracking numbers yet

Canadian Orders

Please note that every online order ships out of our distribution center in Ohio, and you may not see any tracking history for a couple of days. All shipments are transported across the USA/Canada border to a Purolator facility where they get their first scan.

International Orders

Please note that every online order ships out of our distribution center in Ohio, and you may not see any tracking history for a couple of days. All international orders are shipped via DHL and typically arrive within 10-14 days of processing. Certain countries charge additional customs fees, duties and taxes that Torrid cannot anticipate. Torrid will not be able to reimburse you for any additional fees incurred. Before placing your order, please contact your local customs office to find out what kinds of fees you can expect.

Ship to Store

Ship to Store orders are not trackable and are delivered directly to the store along with our regularly scheduled store shipments. Please note it can take up to 14 business days (up to 21 days in AK/PR) for your order to arrive. Once the store receives your order, you will receive an email stating “Order is ready for Pick-Up”. Sorry, this service is not currently available to our Canadian stores


Sign Up For SMS Updates

Sign up to receive text notifications straight to your phone whenever the status of your order is updated.
Here's how:
  1. Log in to your account
  2. Click "Orders"
  3. Click "View Details" for the order you want texted about
  4. Add your number and sign up
    • Note: text updates are specific to that order, not your entire account. Available for US + CA numbers only


View Order History

Check out your Order History to get details from past orders and track your most recent orders.
Here's how:
  • Log in to your account
  • Click "Orders"


Order Status

Order Placed
Once you complete your purchase, your order status will appear as “Order Placed”, and you’ll receive an email with the subject line Thanks for your order.
Order Processing
Once your order has been placed, it will be sent to our warehouse to be processed, packed and shipped. During this time, you order status will appear as “Order Processing”.
Order Shipped
Once your order receives a tracking number and leaves our warehouse, your order status will appear as “Order Shipped”.
  • For Ship to Home orders, you’ll receive an email with the subject line Your order is now on its way to you or Part of your order is now on its way to you if your items are shipping separately.
  • For Ship to Store orders, you’ll receive an email with the subject line Your Torrid.com order has shipped.
Canceled
Sometimes an item is no longer available or some other unforeseen circumstance causes your order to be canceled. If this happens, you’ll receive an email with the subject line Your order has been cancelled.

FAQs