Click "View Details" for the order you want to track
Click the tracking number for any item with the status “Shipped”
Note: items still pending shipment do not have tracking numbers yet
Please note that every online order ships out of our distribution center in Ohio, and you may not see any tracking history for a couple of days. All shipments are transported across the USA/Canada border to a Purolator facility where they get their first scan.
Please note that every online order ships out of our distribution center in Ohio, and you may not see any tracking history for a couple of days. All international orders are shipped via DHL and typically arrive within 10-14 days of processing. Certain countries charge additional customs fees, duties and taxes that Torrid cannot anticipate. Torrid will not be able to reimburse you for any additional fees incurred. Before placing your order, please contact your local customs office to find out what kinds of fees you can expect.
Ship to Store
Ship to Store orders are not trackable and are delivered directly to the store along with our regularly scheduled store shipments. Please note it can take up to 14 business days (up to 21 days in AK/PR) for your order to arrive. Once the store receives your order, you will receive an email stating “Order is ready for Pick-Up”. Sorry, this service is not currently available to our Canadian stores
Sign Up For SMS Updates
Sign up to receive text notifications straight to your phone whenever the status of your order is updated.
Log in to your account
Click "View Details" for the order you want texted about
Add your number and sign up
Note: text updates are specific to that order, not your entire account. Available for US + CA numbers only
View Order History
Check out your Order History to get details from past orders and track your most recent orders.
Log in to your account
Once you complete your purchase, your order status will appear as “Order Placed”, and you’ll receive an email with the subject line Thanks for your order. Order Processing
Once your order has been placed, it will be sent to our warehouse to be processed, packed and shipped. During this time, you order status will appear as “Order Processing”. Order Shipped
Once your order receives a tracking number and leaves our warehouse, your order status will appear as “Order Shipped”.
For Ship to Home orders, you’ll receive an email with the subject line Your order is now on its way to you or Part of your order is now on its way to you if your items are shipping separately.
For Ship to Store orders, you’ll receive an email with the subject line Your Torrid.com order has shipped.
Sometimes an item is no longer available or some other unforeseen circumstance causes your order to be canceled. If this happens, you’ll receive an email with the subject line Your order has been cancelled.
How will I be notified that my order has shipped?
Once your order is ready to be shipped and a tracking number has been assigned, you will receive a shipment confirmation email. If you have a Torrid account, you may also log in to your account at any time and view your order history to check your order status. If you made a purchase as a guest, you may track your order by clicking here. Please have your order number and the email address you used at purchase on hand.
Why doesn’t the tracking website recognize the tracking number for an order I placed?
Once you receive a shipping confirmation email, tracking information may take 1-2 days to update. Orders shipped via standard shipping are typically delivered via US Postal Service.
Why is my order being shipped to me in multiple packages?
JTorrid ships out of our Ohio Distribution Center and from our stores so that we can offer our full assortment of inventory to our customers. For this reason, it is possible that your order gets split and sent to you in multiple packages. Please note that you will not be charged additional shipping costs. If your order is split, you will receive notification through email. Each shipment will have its own tracking number. Your order will be charged as each item/package is shipped so your card may be charged multiple times.
I have not received any emails regarding my order. Who should I contact?
Please check your spam folder to make sure your emails were not incorrectly categorized. To ensure you receive all emails, please add email@example.com to your address book. You can also star emails in Yahoo and Gmail or mark them as “important”. Please note that some internet service providers like AOL, Comcast, and Roadrunner have stricter filters and firewalls that may block our messages. If you are still unable to locate your email or need to correct your email address, please email our Customer Service Team by clicking here.
How will you notify me if there is a problem with my order?
All order communication is done via email, so it’s important that your email address is accurate. If you are still having any issues, please note that you can always check your Order Status with your order number and email address or by clicking “Orders” under My Account.