As a member of the Torrid Rewards loyalty program, you may be eligible to receive free or discounted shipping depending on your tier status. Customers who reach the Loyalist or VIP tiers will receive free standard shipping on all orders delivered to the 48 contiguous US states, as well as 50% off shipping to Hawaii, Alaska, U.S. territories, APO/FPO addresses, or international destinations.
Customers who reach the VIP tier will also receive the opportunity to return any orders shipped to and being returned from the 48 contiguous US states at no additional charge. In order to receive this benefit, a customer must be a current VIP-level Torrid Rewards member and must be returning an order originally placed while the customer had VIP status. VIP members must use the return shipping label included with the original order in order to have return shipping charges waived, and all items being returned must be included in a single shipment. When items are received satisfactorily, the full value paid for the items returned will be refunded to the customer without any shipping charged deducted.
VIP customers who will be returning an order from outside of the 48 contiguous US states (Hawaii, Alaska, U.S. territories, APO/FPO addresses, or international locations) will not receive a shipping label and are responsible for arranging their own shipping to return items to Torrid. When a return shipment from a VIP customer
in one of the territories noted above is received satisfactorily, a rebate in the form of a loyalty reward will automatically be issued to the customer’s Torrid Rewards account and will be valid for 45 days. All standard terms and conditions for the Torrid Rewards program will apply to this additional reward.
*Offer valid only on standard shipping to the 48 contiguous states. Loyalist and VIP customers shipping to Hawaii, Alaska, U.S. territories, APO/FPO addresses, or international destinations will receive 50% off the standard shipping price.
** Offer valid only on standard shipping from the 48 contiguous states. VIP customers making returns from Hawaii, Alaska, U.S. territories, APO/FPO addresses, or international destinations will receive a partial shipping rebate in the form of a loyalty reward.
Can I ship online orders to my local store?
Yes. And the best part about it is it's free. (Sorry, this is not yet available in our Canadian stores.)
Here's how it works: shop Torrid.com, select "Ship to Store" during checkout, select your preferred store, and complete checkout. You'll get an email confirmation of your "Ship to Store" purchase with instructions on when to pick up your order. Once your shipment arrives in up to 14 business days (up to 21 business days in AK/PR), we'll send you an email to let you know your package is ready for pick up. If you haven't heard from us within that time period, please call customer service at 1.866.867.7431 and let us know.
Where does Torrid ship?
Torrid.com ships to all 50 states, APO/FPO addresses, U.S. territories and possessions and over 150+ countries. For information on shipping to APO/FPO addresses or on International shipping, click here
Do you ship to P.O. Boxes and Freight Forwarders?
Yes. Please note that Express and Overnight Shipping options are not available for P.O. Box and Freight Forwarding destinations.
Will I be charged shipping if I only purchase a gift card?
No, if the order contains a gift card only, and is shipping to a U.S address, the shipping fee will be waived. All gift card orders going to U.S address are shipped via ground delivery.
Please note: All gift card orders are shipped via Standard Shipping. If you'd like your gift cards sent with faster shipping, there will be an additional fee.
I haven't received my item. Who should I contact?
All orders are processed Monday through Friday. Orders are not processed or shipped on weekends or holidays. If you still think your order is missing, the Torrid.com Customer Service team is available by phone at 1.866.867.7431 or +1.626.709.1188 internationally.
Why doesn't the FedEx or USPS web site recognize the tracking number for an order I placed?
Once you receive a shipping confirmation email, tracking information may take 1-2 days to update from the time of shipping initiation. Orders shipped via standard shipping are typically delivered via US Postal service and can be tracked on Fedex.com or UPS.com.
How will you notify me if there is a problem with my order?
All order communication is done via email, so it's important that your email address is accurate and current.