Yes. And the best part about it is it's free. (Sorry, this is not yet available in our Canadian stores.)
Here's how it works: shop Torrid.com, select "Ship to Store" during checkout, select your preferred store, and complete checkout. You'll get an email confirmation of your "Ship to Store" purchase with instructions on when to pick up your order. Once your shipment arrives in up to 14 business days (up to 21 business days in AK/PR), we'll send you an email to let you know your package is ready for pick up. If you haven't heard from us within that time period, please call customer service at 1.866.867.7431 and let us know.
Where does Torrid ship?
Torrid.com ships to all 50 states, APO/FPO addresses, U.S. territories and possessions and over 150+ countries. For information on shipping to APO/FPO addresses or on International shipping, click here
Do you ship to P.O. Boxes??
Yes. Please note that Express and Overnight Shipping options are not available for P.O. Box destinations.
Will I be charged shipping if I only purchase a gift card?
No, if the order contains a gift card only, and is shipping to a U.S address, the shipping fee will be waived. All gift card orders going to U.S address are shipped via ground delivery.
Please note: All gift card orders are shipped via Standard Shipping. If you'd like your gift cards sent with faster shipping, there will be an additional fee.
I haven't received my item. Who should I contact?
All orders are processed Monday through Friday. Orders are not processed or shipped on weekends or holidays. If you still think your order is missing, the Torrid.com Customer Service team is available by phone at 1.866.867.7431 or +1.626.709.1188 internationally.
Why doesn't the FexEd or USPS web site recognize the tracking number for an order I placed?
Once you receive a shipping confirmation email, tracking information may take 1-2 days to update from the time of shipping initiation. Orders shipped via standard shipping are typically delivered via US Postal service and can be tracked on Fedex.com or UPS.com.
How will you notify me if there is a problem with my order?
All order communication is done via email, so it's important that your email address is accurate and current.
Please enter a valid email address.
You will now be the first to hear about Torrid sales and news. Please add firstname.lastname@example.org to your E-mail address book or approved senders to ensure delivery of all Torrid.com emails.