WEBSITE FAQS
I forgot my password. What should I do?
You can click the "I forgot my password" link on the My Account Log In page then enter your E-mail.
I'm looking for a specific item, but I no longer see it online. Can I still get it?
If an item isn't pictured online, it is not available at this time, but we may be able to find out if it's coming back in. Just click here and select "General Product Questions" from the E-mail options. Include the item name, description and SKU number, if you have it. We'll find out if and when it's coming back in!
Does the website sell the same merchandise as the stores?
No. Due to space constraints, not every item online is available for purchase in our stores. Torrid.com frequently offers items exclusive to our Internet store.
Are the prices on the website the same as what I'd find in the store?
That depends; some of our promotions are online only, in store only, or in store & online. Clearance merchandise may also be different prices. Online pricing will not be honored for in store purchases and vice versa.
What type of currency does Torrid.com use?
All prices and payment are shown in US Dollar (USD).
How do I find a Torrid store in my area?
Use our Store Locator tool to search by state or ZIP code. It can even map directions for you!
How can I join the Torrid team?
Visit the Torrid Jobs page. You'll be able to view available positions and print out an application, too. You must be at least 16 years old to apply.
