KLARNA FAQS
What is Klarna?
Klarna is an alternative payment method that offers Torrid shoppers a quick and easy shopping experience. Learn More.
Where can I use Klarna?
At this time, Klarna is only available on Torrid.com.
Can I use Klarna on international orders?
Sorry, Klarna is only available on orders being shipped to the 48 contiguous United States, Hawaii, Alaska and Washington D.C.
How does “Pay in 4” work?
“Pay in 4” allows you to spread any purchase between $50 and $1000 over 4 interest-free payments. Your first payment is taken when your order is shipped, and the next 3 payments will be automatically charged to your debit or credit card on file every 2 weeks. There are never any fees or interest if paid on time! Scheduled payments cannot be changed or updated. See full terms here.
I made a partial return on an order. How does that affect my remaining “Pay in 4” payments?
Klarna has you covered. Once your return has been processed, Klarna will update your total balance and adjustments will automatically be made to your remaining payments.
Standard Return Policy still applies. Note that orders purchased with Klarna can only be returned by mail and not in store. Click here to view our full Return Policy.
I returned my entire purchase and all “Pay in 4” payments have been made. How will I receive my refund?
Klarna will refund the entire purchase amount back to your original form of payment.
Standard Return Policy still applies. Note that orders purchased with Klarna can only be returned by mail and not in store. Click here to view our full Return Policy.
What happens if I miss a payment?
If Klarna is unable to collect a scheduled payment, you may be subject to a late fee of up to $7.00. You will receive an email notification from Klarna directly if payment has failed for whatever reason.
If you need to update your card information, click here for more info
Which payment methods are accepted?
Klarna accepts all major debit and credit cards (ie: Visa, Mastercard, AMEX, Discover).
Does Klarna impact my credit score?
Klarna does not perform a hard inquiry so your credit score will not be impacted.
How do I contact Klarna?
Click here to contact Klarna anytime for any additional questions.
Please note that Klarna is an independent payment company and Torrid has no influence over whether payments are accepted or not.
