HOW CAN WE HELP

HOW CAN WE HELP

United States: 1.866.867.7431 International: 1.626.603.3190

Mon - Fri: 6am - 7pm PT   |   Sat: 7am - 7pm PT   |   Sun: 7am - 6pm PT


SHIPPING RATES & DELIVERY TIMES

Torrid.com ships to all 50 states, APO/FPO addresses, U.S. territories and possessions and over 150+ countries. For information on shipping to APO/FPO addresses or on International shipping, click here.

STANDARD
$6.00 Flat Rate Shipping Free In-Store Returns*

Standard service is provided via the United States Postal Service. Delivery can be expected within 4-10 business days, Monday through Saturday. You will receive a shipping confirmation email when your order leaves our warehouse, so you can track your order.

Signature may be required. *Excludes Alaska and Hawaii
EXPRESS
$0 - $199 $23
$200 and over $28

Please allow 2-3 business days for Express delivery. Orders placed Monday through Friday before 9am PT ship out same business day. Orders placed on Friday after 9am PT and over the weekend will be shipped on Monday. Weekend delivery is not available.

You will receive a shipping confirmation email, so you can track your order.
OVERNIGHT
$0 - $199 $28
$200 and over $38

Overnight Orders must be submitted Monday through Friday by 9am PT to ship the same day. Orders placed after 9am Monday through Thursday will be shipped the following day. Orders placed on Friday after 9am PT and over the weekend will be shipped on Monday. Weekend delivery is not available. You will receive and order and shipping confirmation email, so you can track your order.

AK/HI/PR
Under $200 $23
$200 and above $28

Typically arrives 4-12 business days after processing.

Orders received by 9am PT usually ship the same day they are ordered. Saturday delivery is not available. Signature may be required.

INTERNATIONAL

Your shipping price will be determined online by your order value and the shipping destination.

CANADA: Your shipping rates are inclusive of all duties and fees. Typically arrives in 6-17 business days.

OTHER INTERNATIONAL DESTINATIONS: Typically arrives in 10-20 business days. Please note: Certain countries charge additional customs fees and independent carrier charges. Torrid.com can’t anticipate these costs and will not be able to reimburse you for any additional fees incurred. Before placing your order, please contact your local customs office, to find out what types of fees you can expect.

Please note: Certain countries charge additional customs fees and independent carrier charges. Torrid.com can’t anticipate these costs and will not be able to reimburse you for any additional fees incurred. Before placing your order, please contact your local customs office, to find out what types of fees you can expect.

APO/FPO
$15.00 Flat Rate Shipping

All APO/FPO orders ship via the United States Postal Service (USPS)

Typically arrives 8-14 business days after processing

Please note: Certain countries charge additional customs fees and independent carrier charges. Torrid.com can’t anticipate these costs and will not be able to reimburse you for any additional fees incurred. Before placing your order, please contact your local customs office, or U.S. Postal Service branch office, to find out what types of fees you can expect.

BUY ONLINE, SHIP TO STORE

You can ship online orders directly to your local Torrid store. And the best part about it is it's free (we love that word). Plus, when you go to pick up your order in the store, you can try your purchases on to be sure you love them before you take them home.

Here's how it works: shop Torrid.com, select "Ship to Store" during checkout, select your preferred store, and complete checkout. You'll get an email confirmation of your "Ship to Store" purchase with instructions on when to pick up your order. Once your shipment arrives in up to 14 business days (up to 21 business days in AK/PR), we'll send you an email to let you know your package is ready for pick up. If you haven't heard from us after 14 days, please call customer service at 1.866.867.7431 and let us know.

GOOD TO KNOW:

  • All deliveries are pending approval and merchandise availability.
  • Orders are processed Monday-Friday.
  • We do not ship Saturdays, Sundays, or holidays.
  • Changes can only be made within 1 hour of placing an order.
  • Watch for an email from us after placing order. We may need additional information to process your order.
  • Torrid is not responsible for lost or stolen packages.
  • *Please note: We are no longer able to accept orders shipped to P.O Box addresses.