CUSTOMER SERVICE CHAT FAQS
When is chat available?
Our chat representatives are available from 8am – 5pm PST / 7 days a week.
Where is chat available?
Please visit our Contact Us page where chat is available.
Can I place an order using chat?
Our chat representatives can guide you through your product selection and assist you in using our online tools so you can place your order, but we do not accept payment card information via chat. We ask that you Call 1.866.867.7431 to speak with a Torrid
Customer Service Representative Monday through Friday from 6:00 a.m. to 7:00 p.m. Saturday from 7:00 a.m. to 7:00 p.m. and Sunday from 7:00 a.m. to 6:00 p.m., PST. Internationally, please phone +1.626.603.3190.
Please have the items and SKU numbers available when you call to place your order..
Can I make a Torrid Credit Card Payment via Chat?
Our chat representatives can guide you through your product selection and assist you in using our online tools so you can place your order, but we do not accept card payment information via chat. Torrid Credit Card Accounts are issued by Comenity Bank. For full terms and conditions please contact Comenity Bank.
Can I make a Klarna payment via Chat?
Torrid Chat representatives do not accept card payments via chat. Please note that Klarna is an independent payment company and Torrid has no influence over whether payments are accepted or not. Please contact Klarna.for any additional questions.
