HOW CAN WE HELP
Mon - Fri:6am - 7pm PT | Sat:7am - 7pm PT | Sun:7am - 6pm PT
Wait times are much longer to reach a customer service agent right now. We are working hard to answer your calls, emails and chats as soon as we can. Thank you for your patience.Contact Us Chat Now
Track Online Order
Buy Gift Cards
Check Gift Card Balance
See our Order FAQs for more info.
Standard - Please allow 12-14 business days
Express - Please allow 2-3 business days
Overnight - Order by 9am PT to receive overnight
Ship To Store (available for select stores) - Please allow up to 14 business days
Shipping Rates and Timeframes
See our Shipping FAQs for more info.
RETURNS & EXCHANGES
Returns and Exchanges by Mail
Returns and Exchanges to Store
See our Returns FAQs for more info.
SIZE & FIT GUIDE
TORRID CREDIT CARD
Pay my bill online
What are the benefits?
Sign up for Torrid Rewards
See our Torrid Rewards FAQs for more info.
How do I find a store near me?
Click here to access our store finder. Just enter your city, state or zip code.
How do I return an item I purchased?
It's easy! Click here for instructions and to view our returns/exchange policy. Torrid must receive all returns and exchanges, including the replacement of missing or damaged items, within 60 days of the purchase date listed on your receipt.
I've forgotten my password, how do I get a new one?
You can click the "I forgot my password" link on the My Account Log In page then enter your E-mail.
What payment types do you accept?
Torrid.com accepts Torrid Credit Card, MasterCard, Visa, Discover, American Express and ATM/debit cards with the Visa or MasterCard logo. You may also pay with a Torrid gift card, PayPal, or store credit. For orders being shipped to the contiguous 48 United States, Hawaii, Alaska and Washington D.C., Klarna is also an available payment type.
STILL NEED HELP?
CUSTOMER SERVICE PHONE HOURS
Mon - Fri: 6am - 7pm PT
Sat: 7am - 7pm PT
Sun: 7am - 6pm PT