Multi Year Accessibility Plan for Torrid Stores in Ontario, Canada
1. BACKGROUND AND PURPOSE
At Torrid Canada Inc. (“Torrid”), we are committed to providing a respectful, welcoming, and accessible environment for customers and staff alike. We strive to operate in a way that respects the dignity and independence of individuals with disabilities. This Multi-Year Accessibility Plan describes the activities Torrid will put in place to improve opportunities for individuals with disabilities in Ontario stores by meeting the requirements of the Integrated Accessibility Standards (IAS) under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and by preventing and eliminating barriers faced by persons with disability.
2. STATEMENT OF COMMITMENT
Torrid is committed to providing its goods and services in a way that allows persons with disabilities to maintain their dignity and independence. This commitment will be integrated wherever possible and will ensure that persons with disabilities will benefit from the same goods and services, in the same place and in a similar manner as other customers.
Torrid is committed to ensuring that every associate and customer receives equitable treatment with respect to employment and services, without discrimination, and receives accommodation where required, in accordance with the provisions of the AODA and its Regulations. Torrid will meet the accessibility needs of persons with disabilities in a timely manner. To ensure compliance, we will focus on building accessibility into both existing and new policies and will achieve the most effective and efficient access to information for all individuals. We will review and update policies and standards regularly to ensure high quality accessible services.
3. REVIEW
The Multi-Year Accessibility Plan will be maintained and updated as required. The current Plan is effective through to December 31, 2028.
4. REVIEW
This Multi-Year Accessibility Plan is posted on Torrid’s website and will be provided upon request to any member of the public in a hard, electronic or other Accessible Format. Please contact Torridlegal@torrid.com if an additional format is needed.
5. ACCESSIBLE CUSTOMER SERVICE POLICY
Torrid has a policy which states that all customers, including customers with disabilities, receive the experience we expect all customers to have in Torrid stores. Customers with disabilities should have the same opportunity to access and benefit from our merchandise, facilities and services as other customers.
6. ACCESSIBLE EMERGENCY INFORMATION
Torrid does not currently provide accessible emergency information. If, in the future we provide such information to the public, we will do so in an accessible way upon request.
7. TRAINING
Torrid trains employees on policies regarding providing customers with disabilities with access to goods and services. Torrid will also provide training to associates on Ontario’s accessibility laws and human rights laws as they relate to individuals with disabilities. Training will be provided in a way that best suits our associate’s job duties and responsibilities.
Training will be provided on:
- The requirements of the IAS;
- The Human Rights Code as it pertains to persons with disabilities; and
- The AODA Policies as required by the IAS.
Associates hired after the compliance deadline for training will receive the required training as soon as practicable. Torrid will keep a record of the training provided, including the dates on which the training is provided.
8. KIOSKS
Torrid does not currently utilize self-service kiosks. If we do so at some future time, we will consider the needs of individuals with disabilities when procuring or acquiring such kiosks.
For More Information
For more information on this Accessibility Plan, please contact the Torrid Legal Department at Torridlegal@torrid.com or 626-225-3274.
Standard and accessible formats of the Accessibility Plan may also be requested.
