HOW CAN WE HELP
United States: 1.866.867.7431 International: 1.626.603.3190
Mon - Fri: 6am - 7pm PT | Sat: 7am - 7pm PT | Sun: 7am - 6pm PT
Effective Date: January 23, 2003; Last Updated: December 18, 2019
The purpose of this policy is to inform you how Torrid collects information that identifies, relates to, describes, or is reasonably capable of being associated with you. We collect information from you when you choose to share it with us, such as when you visit our website ("Site"), use the Torrid mobile application ("App"), or one of our retail stores (collectively referred to as our "Services.")
What Personal Information We Collect
Personal identifiers. We collect your name, date of birth, phone number, email address, postal address, IP address, device identifiers, and cookie data.
Financial and commercial information. When you make a purchase, we collect your payment card number, billing address, and related financial information. We also collect transaction information such as your purchasing history at Torrid.
Account information. If you choose to create an account or register for Torrid Rewards, we also collect your account age, account number, username and password, and similar data.
Audio, electronic, and visual information. We collect photos and other information you post on our Site and App. This includes information you provide from your social networking sites, such as social media account ID, profile photo and other data made available when you choose to link your social media accounts or loyalty accounts.
Geolocation information. We collect your IP address, which links to the region you live in, when you visit our Site and App.
How We Collect Information
We collect information directly from you. We collect information from you directly when you place an order, create an account, become a Torrid Rewards member, maintain a "wish list" or enter contest. We collect information if you sign up to receive our newsletter, if you contact us through our Site or App, or if you choose to connect your social media account to your Torrid account. We also collect information about third parties from you when you participate in our "tell a friend" feature.
We collect information about you from third parties. We collect information from third parties so we can provide better, more personalized content and services for you. We collect from our service and marketing partners, with whom we might co-brand, promote, or engage in joint marketing activities.
We collect information from your social media accounts if you give us permission. When creating an account on our Site or App, you may choose to link your social media accounts. Depending on the terms of the social media site, you may allow us to access to collect your personal information such as: your name, email address, profile picture, profile URL, gender, networks, user ID, list of friends, information related to friends and followers, birthday, likes, education history, work history, current city, hometown, interests, relationship status, and location, posted messages and content, or other data made publicly available. By linking your social media account, we are not obligated to request further permission to collect information accessible through that account.
If you no longer want your social media accounts linked to our Site or App, log into your Torrid account and click on "edit" below the social media site icons to edit your connection to the particular site.
We are also available to directly assist you in unlinking your social media accounts. Please email us your request at firstname.lastname@example.org.
How We Use Your Information
To process transactions at your request. We use your information to perform the transactions you request of us, such as to register an account, process orders and credit card transactions, or cash in your rewards.
For marketing purposes. We use your information to conduct market research, manage our promotions, or tell you about our products, services, or special offers on our own products or third-party products we think you might find interesting.
To improve our products and services. We combine information that we have collected offline, online, third party sites, and from devices to help us understand and improve our Services. Generally, this information is aggregated or anonymized. We use this information to improve user experience, our Services, and the functionality of our Site and App.
For security purposes and to protect against fraud. We use your information to protect the security of our Site and App, our company and our customers from malicious, criminal, and fraudulent activity. In this context, your information may be accessed to prevent, discover and investigate violations of this Policy or our Terms.
To comply with the law. We use your information for legal or regulatory compliance purposes and as otherwise permitted by law.
For other activities. We may process your information for purposes other than those described above. If that is the case, we will provide specific notice at or near the time of collection and, if necessary, obtain your consent.
When We Share Information
Third party service providers. We may need to share your personal information with third parties who help us deliver products or services to you and support our day-to-day business operations, such as processing payments, delivering the products you purchased, and maintaining transaction records.
Marketing partners. We rely on other third parties to help us audit the quality and effectiveness of advertisements, to serve advertisements or marketing material, provide analytic services, and similar services. We may share some of your information with these marketing partners so that they can perform these functions.
Contest or promotional sponsors. If you participate in a contest, promotion, sweepstakes, or similar events, we may share your information with any companies or sponsors who are running the event. For example, this might include sharing winners lists.
Successors to all or part of our business. We may transfer some or all of our assets, including your personal information, in the event or a merger, acquisition, reorganization, or similar transaction, or in the event of insolvency or bankruptcy.
Legal obligations and compliance. We will share information to comply with applicable law, regulations, legal process, or lawful order. We will share information with investigators and auditors to understand and address potential fraud or security issues. We will also share information to protect against harm to the rights, property, or safety of Torrid, its personnel, our users, or the public as required or permitted by law.
Other disclosures. We may disclose your information for purposes other than those described above. If that is the case, we will provide specific notice at or near the time of collection and, if necessary, obtain your consent.
How We Retain Your Information
We retain your personal information for as long as we accomplished the purposes for which it was collected, to accomplish our legitimate interest, or for internal uses that are reasonably aligned with the contexts in which you provided the information. We may need to retain information longer unless to comply with our legal obligations.
Your California Privacy Rights
If you reside in California, you have specific rights over your personal information.
The right to request more information. You have the right to know the categories of personal information we collected about you; the categories of sources from which we collected that information; our business or commercial purpose for collecting that information; the categories of third parties with whom we shared that information; and the specific pieces of personal information we collected about you in the past 12 months.
The right to request access. You also may have the right to receive a copy of the personal information collected about you in the past 12 months.
You have the right to request deletion. Under certain conditions, you may have the right to request that we delete the personal information we have collected about you.
You may opt-out of information sharing for direct marketing. Sometimes, we share your information with our marketing partners so that they may serve you advertisements about their products. If you do not want to share your personal information to third parties for their direct marketing purposes, you can request to opt-out.
How to exercise your rights: To submit a request to exercise these rights you may contact us at:
Phone: 1 (833) 865-8502
Submit a Request
For all requests, please clearly state that the request is related to "Your California Privacy Rights" and provide your name, street address, city, state, zip code and an e-mail address and phone number where you may be reached. We will acknowledge your request within ten days. If you do not receive an acknowledgement, please contact us again to make sure your request was submitted properly.
You can always opt-out or unsubscribe from marketing emails by emailing us at: email@example.com.
Verification. Before we can respond to your request, we first must verify your identity using your personal information. If we are not able to verify your request, we will contact you for more information. If we are unable to verify your identify after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial.
You may designate an authorized agent. You may designate someone to submit requests and act on your behalf (an "Authorized Agent"). To do so, you must provide us with written permission to allow your Authorized Agent to act on your behalf.
We will not discriminate against you. We will not unlawfully discriminate against you for exercising any of these rights.
Third-party selling. We do not and will not sell you personal information to third parties without providing you an opportunity to opt out of the sale.
European Union Privacy Rights
If you are located in the European Union, you have specific rights over your personal information.
You have the right to request access. You have the right to request copies of your personal information. We may charge you a small fee for this service.
You have the right to request to rectify your data. You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete information you believe is incomplete. You may always correct and update your information by logging onto your account and editing your information.
You have the right to request erasure of your data. Under certain conditions, you have the right to request that we delete your personal information.
You have the right to restrict processing. Under certain conditions, you have the right to object to the processing of your personal information.
You have the right to data portability. Under certain conditions, you have the right to request we transfer personal information we have collected about you either to another organization, or directly to you.
How to exercise your rights. If you make a request, we have one month to respond to you. To submit a request to exercise these rights please contact us:
Mail: 18501 East San Jose Avenue, City of Industry, CA, 91748
For all requests, please clearly state that the request is related to "Your EU Privacy Rights" and provide your name, street address, city, state, zip code and an e-mail address or phone number where you may be reached.
If you make a request, we have one month to respond to you. We may require you to verify your identity before we may respond to you.
Although we urge you to contact us to find a solution for every concern you may have, you always have the right to lodge a complaint with your competent data protection authority.
Transfers to Countries Outside the European Union. We are based in California, so EU customers must transfer personal information to the United States for processing. The Commission has not found the laws of the United States provide an adequate level of protection over personal information. We will only transfer your information to the United States based on your explicit consent.
You Can Contact Us About This Policy and Your Information.
Mail: 18501 East San Jose Avenue, City of Industry, CA, 91748
Our Site and App Is Not Intended for Children.
Our Site and App is intended for users who are 13 years or older. We do not knowingly collect personal information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can contact us at firstname.lastname@example.org or call us at 866-867-7431. If we learn that we have collected information of a child under 13 years old, we will use reasonable efforts to delete such information from our records.
Parents can learn more about how to protect children's privacy on-line here.
Other Sites and Third-Party Services We Do Not Control.
Third-party cookies. Our site may also serve third-party content, which contain pixels and other third-party tracking technologies to understand how you interact with that content. We do not control the use of those technologies or the information they collect. Rather, you should look to those parties’ privacy policies or other terms to understand how they will treat your information.
We May Update This Policy.