INTERNATIONAL SHIPPING FAQs
Do you have a warehouse in Canada?
No. We fulfill, process and ship all packages from our Distribution Center in Ohio.
Why does my package tracking show that it's coming from a Province in Canada?
Once the package ships from our Distribution Center in Ohio, the package is transported across the USA/Canada border where the package receives its first scan at a Purolator facility in Ontario, Canada. The package is not scanned anywhere in the USA.
Do you ship orders overseas?
Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommercevendor whose solution allows Torrid to provide the best possible user experience to our international customers. Please select the destination in the country switcher dropdown to see which countries we ship to and select accordingly. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.
What are my current shipping options?
Canada
Standard Shipping, Express Shipping, or Buy Online, Pick Up In Store.
- Standard Shipping typically arrives within 7-10 business days.
- Canada Express is 3-7 business days.
Rest of the World
Standard Shipping
- Typically arrives within 10-14 business days (via DHL eCommerce and local postal services).
Are there any other charges, taxes or duties?
Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices. Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility.
What currencies are supported?
All available currencies are listed in the drop-down menu under the flag icon.
Where to find more information on International Shipping?
For more information, please visit our partner website here: https://service.global-e.com/
Do you offer gift cards in Canada?
Redeem Gift Card on Torrid.com or at any Torrid store! Questions? Please call us anytime at 1.866.867.7431 Customer service is available from Mon - Fri: 6am - 7pm PT, Sat: 7am - 7pm PT, Sun: 7am - 6pm PT.
